Dota2 Privacy Policy — How We Protect Your Information
User privacy is a priority at dota2. This policy explains what information we collect, how we use it, how your data is protected, and what rights you have as a user of our platform in Malaysia.
Effective date: 1 January 2026
1. Information We Collect from You
When you register and use the dota2 platform, we collect several categories of information to ensure the service functions properly and securely. This data collection is necessary for operational, security and user experience purposes.
Categories of Information Collected
- Full name as per identity card
- An active Malaysian phone number
- Date of birth (age verification)
- Password (stored in encrypted form)
- Device type and operating system
- IP address and general location
- Browser type and version
- Session data and access logs
- Bank account holder name
- Bank account number (partial, for verification purposes)
- Transaction records in MYR
- Payment method used
- Gaming activity history
- Game and betting preferences
- Access time and frequency
- Feedback and support interactions
Contents of This Policy
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & Contact Us
2. How We Use Your Information
Platform Operations Purposes
- Processing user registration and identity verification.
- Securely manage deposits and withdrawals in Malaysian Ringgit (MYR).
- Providing responsive and effective customer support.
- Detecting and preventing fraud, hacking or suspicious activity.
- Ensuring the dota2 platform meets Malaysia's legal compliance requirements.
Service Improvement Purposes
- Analysing usage patterns to improve the overall platform experience.
- Sending account-related notifications, promotions, and service updates.
- Personalising content and promotional offers based on user preferences.
- Conducting internal research to improve the quality of the dota2 platform.
- Complying with lawful audit directives or investigations from relevant authorities.
3. Cookies & Tracking Technologies
The dota2 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies
- Required for the platform to function — including login sessions, security, and language preferences. Cannot be disabled.
- Analytics Cookies
- Helps us understand how users interact with the platform so we can make targeted improvements.
- Functional Cookies
- Remembering your preferences such as language and display settings to provide a more personalised experience on future visits.
You can manage or block cookies through your browser settings. However, disabling essential cookies may affect the functionality of the dota2 platform.
4. Data Storage & Security Measures
How Your Data Is Stored
All dota2 user data is stored on servers protected by industry-standard security protocols. Data is not retained indefinitely — we follow data minimisation principles, keeping only the information necessary for legitimate operational purposes.
Financial transaction records are retained for the minimum period required under Malaysian law. Personal information that is no longer needed will be securely deleted or anonymised.
Security Technologies Employed
- SSL (Secure Socket Layer) encryption for all data communications.
- Two-factor authentication (2FA) is available for user accounts.
- Continuous monitoring of suspicious login activity.
- Strict internal access controls — only authorised personnel can access user data.
- Regular security audits and system penetration testing.
Important Note: While dota2 takes all reasonable precautions, no online security system can be guaranteed 100% secure. We encourage users to take personal steps as well, such as using strong passwords and never sharing login credentials with anyone.
5. Sharing Information with Third Parties
Dota2 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are limited situations where data sharing may occur:
- Payment Processors: Local Malaysian payment service providers (such as bank gateways) receive only the minimum information necessary to process your MYR transactions.
- Legal Compliance: We will disclose information where required by court order, regulatory investigation or applicable Malaysian legal obligations.
- Service Providers: Technical partners who assist in operating the platform infrastructure are bound by strict confidentiality agreements.
- Platform Protection: We may share data with security authorities in cases of fraud or serious cyber threats.
6. Your Rights as a dota2 User
As a registered dota2 platform user, you have the following rights regarding your personal data:
- Right of Access
- You may request a copy of the personal information we hold about you at any time.
- Right to Rectification
- If the information we hold about you is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting customer support.
- Right to Erasure
- You may request the deletion of your account and personal data, subject to any applicable legal record-keeping obligations.
How to Contact Us
For any privacy-related enquiries or to submit a data rights request:
Changes to This Privacy Policy
Dota2 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. Amendments take effect as soon as they are published on this page with an updated effective date.
We encourage you to review this page periodically. Continued use of the dota2 platform after any amendments are published will be considered acceptance of the updated policy terms. Related documents: Terms & Conditions | Responsible Gaming
Your Data, Your Security — Fully Protected by Us
Understanding how dota2 protects your privacy means you can play on our platform with greater peace of mind and confidence.